PERSONAL INFORMATION FORMS
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Please make sure you read an understand these T's & C's fully before submitting.
Deadlines
I agree that I will submit my form in full by the following dates:
Elf Surveillance Duty: 5pm Friday 15th November 2024
Magical Elf Visits: 5pm Friday 15th November 2024
VIP Elf Visits: On payment and return of Turnips & Carrots
I understand that if I miss this deadline then my booking will be CANCELLED and I will NOT be able to get a refund for my visit.
Edits, Changes & Additions
I am aware that after I submit my form I will be unable to change, edit or add any new information. This includes adding additional children to the booking, the deadline for additional children was Sunday 6th November 2022.
Mistakes
Once my form has been submitted I will not be able to change ANY mistakes made. I will be sure to triple check things over before I click submit and therefore be liable for those mistakes if any occur.
My Details
I agree that I have given the correct name and postcode so that the elves can link your information with your booking. This is the name and the postcode given when the booking was placed and is matching what I have on my ICEVOICE.
Childrens Names
I have made sure that the Littlens and Bubbies names given on this form match up to the numbers of Littlens and Bubbies on my booking. These Littlens have been paid for and the Bubbies have been added when booking and agreed with Pop Head Elf. I have NOT added any additional Bubbies or Children on this form that have not been agreed. I understand that if I add more names than booked on our system my booking will be CANCELLED. Elf Express LTD class this as misconduct.
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Date of booking
I understand that I will be able to change the date of my booking at any point in the lead up to our visit. If I can no longer make the date of my booking I will be UNABLE to get a refund.
Visiting Address
I understand that from now onwards I CANNOT change the date of my booking at any point in the lead up to my visit.
Packages
I am aware of the package I have chosen for my Elf Visit 2022 and know that I CANNOT under any circumstances change this.
Contact
I understand that I will now NOT hear from Elf Express Limited until the Day/Night before my booking and will refrain from contacting. Elf Express will only contact you between now and the week of your booking, if there are any issues in regards to your booking. I will NOT in the lead up to my booking send check in or chase up messages.
Visit Prep
I understand that I need to download What’sApp no later than 1 week before my visit so the Elfmin team can add me to a group chat which will have my Visiting Elf and My Elfmin in. This will happen the day before my visit and should be set up between 9am and 12 midnight the day/night before. I understand that I may not see this group chat until the morning of my visit. I will refrain from contacting Elf Express until the day of the visit. I trust that I will not be forgotten and that if there are any issues with the What’sapp group, Elf Express will contact me. I am aware that my Elf will be visiting other families during the day of my visit so I will not try to call my Elf. I will be patient when waiting on reply from my Elf or Elfmin team. I understand that I will be briefed on my visit in the What’s App group and I will use this form of contact ONLY to discuss my visit. I will NOT email or send messages Via Social media, I am aware that these messaged will not be responded to.
Cancellations
I am aware that refunds are NOT permitted under any circumstances, if I wish to cancel my visit for any reason I will contact Elf Express Limited, so they are aware of these changes and the visiting Elf can be briefed.
Elf Rules
I understand that Elf Express Limited has Muggletoff (Parents) rules laid out by Santa and these rules must be followed for all, I am aware that I CANNOT change the rules that are in place for my booking. I know that under no circumstances Elf Express will be able to waiver any rules for my booking. I understand that I will not be able to discuss matters any further if I miss my deadline or if any mistakes are made. It is my responsibility to ensure that the deadlines are met and that my forms are read carefully and filled out correctly. I have been made fully aware of the repercussions, if I miss my deadlines or am found to be attempting to add extra children to my booking without discussion.