To amend, edit or update your 'North Pole Date' via our 'Elf Portal' you'll need to go to your confirmation email sent via Jot Form and press "Update My Elf Portal" under the heading

"How to make changes to my 'Elf Portal'?"

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Then you will be able to edit the information of your children attending the visit up until the deadlines stated below only. You can no also save at the end so you do not lose any info already added.

 

Please Note: You will not be able to add any additional children yourself you will need to contact us. If children are added to your 'Elf Portal' without speaking with an Elf they will not be included in your booking.

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Additional children are charged separately to your original method payment once we have your approval, invoices will be sent to your Elf Whats App group, email or socials message.

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IMPORTANT INFORMATION

We cannot accept any edits to child's information after the cut off date provided as per terms of conditions agreed when booking. If you try to do this after the deadline dates you will be notified that the deadline has passed. Unfortunately after this date we cannot make any changes as your Personalised items will be in production. 

Personal Info Form Deadline

Monday 23rd November 2026

EDIT'S ARE FOR CHILDREN'S INFO ONLY!
DO NOT CHANGE ANY BOOKING INFO, INCLUDING YOUR ADDRESS OR CONTACT NUMBER.

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